1. Infant : Passengers may travel with their newborn infant who is at least seven days old to two years old on travelling date. An infant fare is free of charge and infant will not be assigned a seat. Only one infant per adult passenger will be accepted. If there is a second infant travelling, there must be another adult to care for the second infant. It is the responsibility of the passenger to provide sufficient care for the infant. Parents are reminded to bring all necessary items for the care of infants and children (such as baby food) as there are not available on board.
2. Child : NewGen will accept Children two to twelve years of age are entitled to occupy a seat. Company policy does not allow double seating with two children occupying a single seat. An adult person must be seated near the children as they are, in general, unable to follow instructions transmitted in verbal form or by signals. When many children are to be carried it will be considered a special flight, and one adult person must be assigned to look after each group of 15 children.
NewGen may refuse to carry you if we believed your transportation would be unsafe for you or other guests. Prior to making a reservation or check in, you should inform us if you believe you suffer from any illness, disease or condition that would jeopardize the safety of you or other quests should you fly.
We do not represent that travel is safe for you at any particular point during your pregnancy. Please obtain independent medical advice prior to your flight. The periods mentioned above are only our minimum requirements;
Prima Facie Evidence of Contract : We do not issue ticket to you in order to reduce your burden. Therefore, our e-ticket and itinerary confirmation shall be the evidence of your purchase of our services. The Itinerary is prima facie evidence of the contract for carriage between you and us.
Identity : You will be required to identify yourself during Check-In procedure by presenting appropriate photo identification such as passport, citizen ID card with photo, or other officially issued card with photo.
Connections : NewGen Airways is strictly a ‘point to point’ airline and does not take an obligation or responsibility for transfer of passengers or their baggage to other flights or to ensure the connections for onward flight, whether operated by NewGen Airways or any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection.
Fares : Apply only to carriage from the origin airport to the destination airport. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights or your scheduled arrival.
Infants :An infant under the age of two (2) (on the date of travel) may fly at the prevailing administration fee per sector provided he/she sits on an adult's lap. Only one (1) infant is allowed for one (1) adult. No baby seats or perambulators are allowed in the cabin of the aircraft. A child over the age of two (2) will be required to purchase a ticket like any other passenger. Newborn baby less than seven (7) days old will not be accepted for carriage.
Any tax, fee or charge imposed by the Government or other authority or by the operator of an airport in respect of your use of any services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such taxes, fees and charges imposed on air travel may be changed from time to time and can be imposed even after the date that your booking has been confirmed. You shall bear such tax, fee or charge as and when they fall due prior to departure.Currency : Fares and charges are payable in the currency prescribed in our publishing unless otherwise specifically stated by us.
Confirmation of Booking : The booking of a seat is confirmed after full payment of the fare is made and after we issue to you a booking number and/or the itinerary is issued by us.
Personal Data : You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing services and facilities , facilitating immigration and entry procedures , accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business a ssociates, government agencies, other carriers or the providers of the services mentioned above.
One piece of hand baggage per passenger is allowed on board. The dimension shall not exceed 55x40x20 cm and weight not more than 5 kg. This is part of the additionally free baggage items are listed below :
Mean that part of your baggage, including any excess baggage, which NewGen has taken into its custody for carriage in the compartment of the aircraft and for which NewGen has issued a baggage identification tag.Checked Baggage Restrictions
Passengers (including infants) are allowed the following baggage: All NewGen Airways flights up to a maximum of 15 kilos (kg) for Touristic and for Worker flights 30kilos (kg) and a maximum of 5 kilos (kg) of cabin baggage are allowed.Pooling of Baggage
Only for Passengers with same name allowed or when travelling together and being present at check-in desk for identifying luggage. No check-in of groups is allowed.Prohibited Items
NewGen Airways will not accept for transport or carry, and you must not attempt to bring the following items on board as Cabin or Checked Baggage :
If we discover that you are carrying forbidden items, we may do whatever we consider appropriate and what is reasonable in the circumstances, including disposing of the item without notifying you. NewGen will not be responsible for any loss or damage caused to any prohibited items if they are brought on board despite being forbidden items.
The charges commence at 15 kg, i.e. for 28 kg of baggage we would charge 28 – 15 = 13 kg, 13kg x 10 = 130 USD. These figures exclude the normal allowance for hand baggage, which is 5 kg.