You must be able to show your identification when you are traveling. Consider that sometimes a visa may be required.
When you travel abroad, you need to show your identification, either with a passport or national ID card. Passports must have a validity of more than 6 months.
A visa is required for travel to certain countries. Contact to the country’s Embassy or travel agency for more information about visa and visa application process.
Check-In starts at least 2 hours in China and 3 hours in Thailand before flight departure. Passenger’s documentation should be checked at the time of check-in.
Once check-in formalities have been completed and due to individual airport peculiarities, passengers must be clearly informed of the way to reach the correct departure gate and also, if needed, Customs inspection and Passport control.
Whenever a flight is delayed, NewGen Airways will inform to you as soon as possible.
If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable. Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid.
Passengers (including infants) are allowed the following baggage: All NewGen Airways flight up to a maximum of 15 kilos (kg) and a maximum of 5 kilos (kg) of cabin baggage are allowed. Exclude additionally free baggage items.
Passenger may carry honey or any similar liquid (does not contain dangerous good) into passenger compartment as carry-on baggage in accordance with following condition. Weight must not exceed 5kg. It should be part of free baggage allowance. The items must be packed properly in leak proof containers. If the Customer Services Agent or equivalent doubt of contents, he/she could open the containers for verification.
Excess baggage is to be charged at 5 USD per kilo for passengers with over 15kg. The charges commence at 15kg, i.e. for 28kg baggage, we would charge 28 – 15 = 13kg. 13kg x 5 = 65 USD. These figures exclude the normal allowance for hand baggage, with is 5kg.
Passenger’s baggage should contain personal effects only. Fragile articles, valuables or documents must not be packed in baggage which is to be carried in the aircraft hold. This should be pointed out to any passenger who asks for ‘fragile’ labels or for specific care to be taken of their baggage.
Carriage hereunder is subject to the rules by the Warsaw Convention. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage.
Expectant mothers require a medical certificate stating the duration of the pregnancy and fitness to travel after the 28th weeks. Travel is not permitted, under any circumstances, after the 35th weeks. New mothers are not recommended to travel within 7 days of giving birth. If this is absolutely necessary, however, a Medical Form must be completed and submitted for clearance.
Babies may not be accepted for travel within the first seven days after birth. Premature and/or unhealthy babies may only be accepted for travel after medical clearance and they must be accompanied by a qualified doctor or nurse.
Only one infant per adult passenger will be accepted. If there is a second infant travelling, there must be another adult to care for the second infant. It is the responsibility of the passenger to provide sufficient care for the infant.
Unaccompanied minors (from 5 years onwards) will only be accepted for travel on Company flights subject to the following conditions:
The children must be between six and twelve years old. A child under six years may only be accepted for travel if the parent or guardian pays the return fare for a member of staff to travel with the child.
The child must be escorted to the airport of departure. The escort will be required to wait at the airport until 30 minutes after the flight has departed so as to be available to take care of the child should the flight be delayed or return to the departure airport after take-off.
The child must be met at the airport of arrival. The escort must be at airport and report to the Handling Agent at least 30 minutes prior to the scheduled arrival time of the flight.
An Unaccompanied Minor Form must be completed. The form is to be completed by the child’s parents or legal guardian and gives details of the outward and return journeys. Names and addresses of escorts at departure and arrival airports are to be included on the form. The form must be signed by the child’s parent or guardian. If no form has been completed previously it must be done at check-in.
The form must be completed in triplicate for both the outward and return journeys and the form distributed as follows:
ONE COPY To be retained at airport of departure.
TWO COPIES To be handed to the Cabin Supervisor on the flight